You need to have a java-enabled browser to start the factchat. In the normal case you shouldn’t have any problems starting the factchat. In case you do however, examine your browser’s settings:

MS Internet Explorer:
Click in the browser menu on “Tools – Internet options – Advanced”. The following long list look for the title “Java VM” and select “Java JIT compiler activated”. Save the options by clicking on “Ok”. Close all browser windows, and start again your browser.

Mozilla Firefox:
Click in the browser menu on “Extras – Preferences – Content”. There turn on the options “enable Java” and “enable JavaScript”, and save your settings by clicking on “Ok”. Close all browser windows, and start it again.

If you continue having problems, please refer to our factchat client platform technical facilities.

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